Trackon Couriers — big scammers, liars

Address:	Mumbai City, Maharashtra, 400101
Website:	www.trackoncouriers.com

Trackon couriers have miserably failed to deliver my parcel in time, which was sent from kandivali east mumbai, to andheri east, mumbai. The courier contained highly important documents that weren't delivered on the said time as committed by them. Their negligence and lack of commitment has led to extreme loss of money, time and energy for me. They said courier was sent on the 28th of august 2017 and was expected to be delivered by 30th august 2017 at the max (Committed by tracking). Even after crossing the timeline of delivery no one from their team cared to inform that the courier couldn't be delivered. After chasing them from 31st august till 4th september, finally they broke the news that the courier was undelivered as the address of the recipient had changed. This excuse was an absolute lie since it wasn't the case at all. The recipients are permanent residences and not tenants hence there was no possibility of change in address. After several calls being made to executives and managers of trackon mumbai's kandivali east and andheri east branches, an employee named mangesh with phone no.[protected] said the docket is in trackon's andheri midc office. When i enquired from their executive at andheri office, he said the courier never reached there! Being informed the same to mangesh, he wasn't ready to accept the fact and challenged me to complain to any legal authority rather then help resolve the issue. They kept playing blame game that its at andheri office or kandivali office. Also on being provided phone no. Of branch manager by mangesh as he said he cannot do anything about courier, i made repeated calls and no one had the courtesy to call back also! Trackon works in this way where customers always have complains and they can't really do anything about it. After a heated argument, he finally committed to deliver the courier on the 6th of sept as per his convenience and he did so. Unfortunately, the documents in the courier were of no use by this time and it was a total waste of money, time and energy for me and probably some more people who suffer due to their absolute lies and manipulations by taking money from customers and failing to deliver the consignment in the committed timeline. I demand strict action against this company which functions in such an ill manner. I also need a compensation for loss of time and energy i had to bear with due to them. They are big time scammers! Attached is the receipt of courier details. For a distance of 10-15kms delivery time cannot be 10 days.