Trackon Couriers — complaint about the delay in services

My friend has send my document from jabalpur on 13th jan'18 through docket no. [protected] at my address mentioned below:

Srikant garg
Flat no.# 101, first floor,
A/6, a-a plaza,
Near ic honda showroom,
Vijaynagar, rukanpura
Patna-800014,
Mob# [protected]

But today is 22nd jan'18, already 9 days but till now i have not received the courier. On 20th when i track the document it was showing that on 19th jan it reached at khajpura and showing the contact number - [protected] and when i call this gentleman, he told me that today (20th jan'18) you will get as the delivery boy already on the way but today is 22nd jan'18 and i have not received it yet and when i again called at this number he told me that call after some time. This type of services are you giving to your customers. If today i will not received the courier then i will move to consumer court against your company.