Trackon Couriers — delivery of courier

Address:

Thane, Maharashtra, 400610

My friend sent a courier on 8th August from Delhi paying 280 rupees for speedy delivery.
Tracking no [protected]. Saturday the parcel was at Vasai node.the packet contains expensive plants. This morning I.e 13th August parcel received at Thane Naupada. When contacted the branch the operator replied rudely that the packet will be delivered tomorrow. When questioned her about courier being prompt service she said do what you want. We shall deliver only tomorrow or you come and collect the same. Then why do we pay Rd.280 ?
Some time later spoke to a person supposedly senior manager. He informs that one day they deliver in kolshet area and the other day its vasant vihar.
Government says plant trees. And this is the attitude of the courier people.
If the plant is dead by the time the courier is delivered. Trackon is liable for the loss and also mental harassment.
The concerned people please take note of the same.