Trackon Couriers — documents not received but site shows the delivered with signature

Address:

H.NO. 142, SUNIL NAGAR, NIHANG SINGH GURUDWARE WALI GALI, JASSIAN ROAD, CIVIL LINES, LUDHIANA, Ludhiana, Punjab, 141001

Dear all,

I am surprise that a courier booked (Pan card) awb no.[protected].
Shows the status delivered on 27.06.19 with signature, but the client not received the documents yet. Against this i call on daily 20 times they don't pickup my phone today when pickup ([protected]) a girl speak when i told the problem, she hold my phone after 1.22 seconds a person speak from behind (Koi topi pa de) and the girl say system not working call after 10 minutes (After that i call again and again but they dont reply (All recording for that phone i call in your office of recorded by me, i have no choice for this type of harassment so i go court against your company today is 02.07.19 if my problem solve with in 48 hours that's ok otherwise i go court against you & your company.
If possible then solve my problem as soon as possible

Thanking you