Trackon Couriers — Neither article delivered to customer nor returned to us.

Address:	Ajmer, Rajasthan, 305001
Website:	trackoncourier.com

We had booked 6 parcels from trackon courier with tracking id [protected] on saturday 18 feb from ajmer office (Gautam enterprises) who confirmed us that the article will be delivered by 25feb. But he putted the consignment in transit on monday 20feb. Also after 21feb there was no update of the consignment neither on site nor to the trackon agent till 28feb. On 25 feb when we asked them for the parcel they said that it has reached hyderabad and will be delivered same day. Still till monday there was no update of the article & hyderabad agent was saying that articles has not been reached there yet. There was a function at customer's home for which this order was placed & due to this his value among his relatives & our value among our customers has gone down. Then on 27feb we got a new update from gautam enterprises that article has got engaged in sales tax (Parcel was with invoice) & can't say when it will get out (It was simply fraud update to us). Finally on 28feb morning we got update that article has reached hyderabad & delivery attempt was made at around 3pm but now the customer refused to accept the parcel as the purpose for which he ordered the item has failed. All credit goes to trackon. We have recording of all calls we have made to gautam enterprises & to hyderabad head office. I don't know who is lying & even don't want to know. I want my consignment return & the loss to be beared by trackon only. It's about to complete a month and we have not received our item back and they commit the delivery in 7 days.
Now i want consumer forum to get engage in issue & help us as they have cheated us.