Trackon Couriers — no services of delivery on time & rude communication of staff in mumbai office

Address:

Thane, Maharashtra, 421301

Respected sir/madam,

I have sent a courier on 9th january, 2019 with a company in kalyan west dealing with courier services for trackon couriers pvt. Ltd. My courier consignment number is [protected].

The courier was despatched from (Kalyan west) & was suppossed to be delivered to b/302, sanskrit park, opp. Canossa school, mahakali caves road, andheri east, mumbai, maharashtra 400093.
Today is 15th january. And still my courier has not reached to the 2nd party it was suppossed to reach. When i enquired in kalyan west office. The gentleman told me that he desptached the courier & he is not able to trace the courier man.

When i called up at your mumbai office. All the numbers were permanenetly switched off & only 1 number was working to which no one feels to pick up the call. After trying for 2-3 hours, a lady picked the call & when i told her the entire incident, she told me to directly in the andheri midc number. Infact she spoken very harshly & rudely and said that she cannot do anything & given me non-working numbers. The 2 numbers which she has given me, out of that 1 number incoming call is not possible & 2nd number no one is picking up the call.

Even that previous lady is not picking up the call. And now nobody is answering my calls.

Can i get any reply & feedback on your services, staffs mis-management & rude behaviour & most importantly my courier status.

Please find below attachment of tracking the courier online status.

Regards,
Usha shrivastava
[protected]