[Resolved] Trackon Couriers — Non receipt of parcel and callous attitude of your delhi employees.

[Resolved] Trackon Couriers — Non receipt of parcel and callous attitude of your delhi employees.

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My parcel was supposed to be delivered to me on 13 aug in Delhi. On 14 th Aug, I get a call from one of your delhi branches ( somebody by the name of MR.SURESH) andinsisted that I go their office to collect the parcel stating that they do not have manpower. I refused and said that if they cannot deliver they should refund the money and send back the parcel. Reluctantly he agreed to deliver. When I got no delivery till 18 Aug, I again tried calling their delhi numbers. I must have tried no less than 30 times throughout the day on all your helpline numbers that are nationwide as well as the east Delhi ones where my parcel was there. Nobody bothered to pick up my call. I could finally get through your mumbai office from where the parcel originated. They were apologetic and forthcoming and said they would track the parcel and get back. Finally I could get through your east delhi branch on 19 where they said my parcel was already delivered. When I insisted that I had not recieved the parcel, he (Mr.SURESH)said he will find out and get back to me and assured me that I will get my parcel on 19aug. AFTER THAT NOBODY HAS GOTTEN BACK TO ME, PARCEL IS YET NOT DELIVERED AND THE EAST DELHI BRANCH HAS AGAIN STOPPED RESPONDONG TO MY CALLS . I WOULD NEVER RECOMMEND TRACKON TO ANYBODY. ESPEICALLY IF IT INVOLVES DELIVERY TO OR FROM EAST DELHI. THE EMPLOYEES THERE ARE RUDE, ARROGANT, THEY JUST DO NOT CARE ABOUT CUSTOMER NEEDS AND TELL BLATANT LIES. I PRAY THAT I RECIEVE MY PARCEL IN 1 PIECE BUT THIS HAS TRULY BEEN A NIGHTMARE!! I'm mentioning my AWB number with a slight glimmer of hope that maybe you will look into the matter :[protected] Was this information helpful? No (0) Yes (0)
Aug 20, 2020 Complaint marked as Resolved A special thanks and letter of recommendation to Mr Vinod who handles the trackon dispatch centre at mayur vihar phase 2. He was no way concerned with my issue. However I only requested him to help me out since he collects couriers for trackon where I live. He took special efforts to track down my parcel and saw to it that it got delivered. I would rate him 10out of 10 . I would like to also especially mention that Mr.Suresh who is at the vinod nagar branch is extremely rude, arrogant and it was his responsibility to deliver the parcel but neither was he apologetic. More so when we kept calling him to know the status of our parcel, he actually blocked my number so I could not contact him. I would rate him 1 out of 10. Extremely dissatisfied with Mr.Suresh 's behaviour ( Vinod nagar, delhi branch) amd extremely happy and grateful to Mr.Vinod ( Mayur Vihar phase 2 branch, delhi) Trackon Couriers customer support has been notified about the posted complaint. Aug 20, 2020 Updated by [email protected] Very happy to share that I finally recieved my parcel. Please take note of my reviews. Mr. Vinod who handles your mayur vihar dispatch centre is extremely helpful and good. He went out of they way to get my matter resolved though he was no way connected. Mr. SURESH who is at your vinod nagar branch is very rude, arrogant and has no sense of responsibility. It was his job to get my parcel delivered. He did not deliver and when we tried calling him to know the status he blocked our calls so that we could not contact him. Even after we did manage to contact him, he was very rude . I would expect you to take in more employees like Mr. Vinod who are very helpful and dedicated towards their job.
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