Trackon Couriers — Order not yet delivered and delayed for 7 days and showing delivered

A order was sent by Nurserylive containing plants. Order reached city 22 August. Then shuffled from one hub to another for another two days. Then a lazy delivery associate named Raju called asking to can come and pick it up. Firstly from office or else at a location he specified denying to come near my house address which has been mentioned on the parcel. Unethical and irresponsible since then making me call one number to another, the managers are picking up the call and asking me, madam, aap call kariye aur delivery karaiye. The courier guy didn't pick the phone and then made his son pick up saying he was in bathroom.