Trackon Couriers — Out for delivery parcel never reached

I have a parcel out on delivery from 2 days and it is not reaching the destination. This company is fraud, their employees are all fraud. The customer care people don't know how to answer a query like that when the parcel is lost due to their mistake. I'm never using trackon service again, they do nothing but make you suffer losses and I swear I will go to the consumer court if my parcel doesn't get delivered or if it's lost.