Trackon Couriers — PAN card undelivered but I wasn't contacted by the company.

My Pan card from NSDL was booked on 6.06.2022, and today when I tracked the consignment on their website, it's showing undelivered due to address not found and lacking phone no; but in fact I was not even contacted by them and my address is in a very prominent location in town. Their customer care is unresponsive and I'm worried if I'm going to recieve my pan card or not.

AWB no./consignment no[protected]
Booked on- 6.06.2022
Last location - SLGH Siliguri hub
Item- Pan card
+1 photos
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