Trackon Couriers — Parcel delivery getting delayed

Hello,

I have sent parcel from greater noida to sheikhpura, bihar. It is showing that delivery manifest prepared for sheikhpura but it has been a week since the last update. The estimated time i was provided for the whole process was 7-10 days but it has been stuck at a place for more than a week and there is no contact possible with customer care executives. I think they should update me as what is the cause for delay and estimated time in which i can receive it.