Trackon Couriers — Purposely delayed and updated as delivered

My package was not yet delivered. It's has been more than 7 days while it shows as delivered. The courier person is not picking up my phone. The manager is making me.calll the courier person instead to resolving the issue. The order was delayed purposely knowing it contained plants.
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    Trackon Couriers Phone
    +91 11 4559 3500 [Delhi]
    +91 22 2851 0061 [Mumbai]
    Trackon Couriers Address
    A,-64, Naraina Ind. Area, Phase-I, Naraina, New Delhi, Delhi, India - 110028
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