Trackon Couriers — Regarding delivery of my pan card

I was very disappointed with your service and behave with the customer.
my pan card is delivered in Palwal bus stand trackon courier and they call me to pick up your pan card I just told them to please delivered it my address which is very near my house but they denied to delivered it and told me that you have to come and take it. that time I was out of the station I will come in few days but when I reached today they all are saying that is your flat why you do not come when we call you and also start shouting on me. I want to inform you if your staff is doing the same thing with customer one day you don't have any customer my ack.no is [protected] Dharmesh kumar.