Trackon Couriers — undelivered courier - no proof provided back

Address:	400081
Website:	trackoncourier.com

A courier (# 6550) of very emotional attachment was send to my sister, on account of raksha bandhan, on 31-july-2017 from trackon courier, mulund (East) branch to madhya pradesh.

The courier manager very confidently said that the courier will be delivered within 7-8 days. He even called up the destination courier branch and confirmed the day of delivery.

Here i am after 37 days (Yes, you read it right, 37 days) i'm still awaiting for any concrete response from the trackon courier about the status of my courier. Mind you, i've visited the mulund (East) branch about 10 times and they have different reasons everytime (Address not found, unable to contact the destination person, in transit, will be delivered this week, next week and what not...) and finally it was said that my courier has been delivered. I was relieved that finally my courier was delivered after 25 days. I cross checked with my sister, she said it is not received.

Dejected and frustrated, i once again went to courier branch and asked where is the proof of delivery. He again started giving excuses (I've asked for the proof, proof in transit, mumbai rains and what not...)

I think they have lost my courier and are making up excuses to just ensure i get frustrated and stop asking them about my courier and its acknowledgement. I had really an emotional attachment with the courier and have send rakhi to my sister who just got married last year.

I've never seen such unprofessional attitude towards customer and their service is not something i would like to avail again. It is a waste of time and energy and more importantly carelessness towards ensuring delivery of items for which they have opened the courier agency.

Pretty bad experience in dealing with trackon courier.