Trackon Couriers — Unprofessional behaviour

Agent behaviour so unprofessional directly refused to solve my problem . Even not try to listen my concern. He is not even talk in professional way. Way of talking is very rude. If person don’t want to talk with customer nd solve their concern then why they are even working. Person name Akashdeep designation branch head mandi gobindgarh.
I requesting to company to solve my concern relating my parcel but they are directly refused.