Trai — 4g 399 unlimited plan but charges sms and providing 3g instead of 4g, with badest network

Address:	Lucknow, Uttar Pradesh, 226022
Website:	www.consumercomplaints.in

Trai online complain forum
Dear sir, i am mohammed haris sheikh, i recently ported to vodafone with 4g 399 unlimited plan, but they are proving 3g network, even 2g network. And also charges sms, which tends to make a negative balance and force me to recharge, even i already paid for such services.
Please take strict action against such vodafone (Up east) network provider, i complained to delhi and also mumbai vodafone care. But, no valid and responsible reason they have given me, but they just told me to talk to the up east vodafone.
I have visited two times to lucknow vodafone store since last month, but they just misbehaved, and told me to check your cell phone, i updated software my xolo 4g era two times. But, they are just telling me that they are not selling cell phone.
They dont want to answer why they are chareging sms and providing 2g, 3g network even i paid 4g network services.