Trai — advertisements say that customer is the "king" in the revised system but he is fooled all around

Dear Sir, I am Hathway subscriber in Hyderabad, having paid advance usage-charges for one year upto September 2019. The service provider says that I have to lose the balance from March to September, which is more than Rs.1000, a sizable amount for a commoner in India even now. The plans recommended by them do not suit us with none or few of our requirements included. We should have full freedom not to be bound down by what the Cable Operator forces on us. Before the public is put to ransom in the bargain, clearcut guide lines should be framed for the service providers to invariably follow, with legal implications, including cancelling their franchise, and for information of the public, with only limited restrictions placed on his freedom to choose any of the channels he chooses, at affordable rate of not more than Rs.1000 to 1500 a year, as different members of the family have different tastes and the TV is meant to cater to this aspect first.

This suggestion may be taken as a serious public-interest item for immediate solution in favor of the public whose real average income is still at is lowest ebb in our country, the low paid pensioners also included in his category. With respects to the authority and a request for proper solution to meet the needs of all sections of Society. K.S.Rao, Mob.[protected] - e.mail [protected]@gmail.com.