Trai — airtel cheating customers by charging extra amount in billing

Address:Hyderabad, Andhra Pradesh, 500094

Airtel is cheating customers by charging 100 rupees extra on mobile bill without informing customer. I complaint about this issue 6 months back and doing the same from last 2 months. I have audio recordings and sms as proof of my calls and bill clear show the charges.

They are really fooling all the customer and it is scam. Every time when i call they say it will be resolved in next bill. This is my mobile number[protected] on which i'm having issue.
Here are the references for the complaint.
2nd oct[protected]
Nov[protected]
Dec 8 - voice recording. They were supposed to send sms of complaint but they did not do so.

Please address this asap. This would be happening for all customers and money they would be cashing in cores and lakhs.
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In view of subject matter, I have informed to jio customer care but he was unable to give the details of massage center and advise to contact Trai, regarding this matter I contacted to your given contact number [protected] but nobody is picking my phone. Please do the needful.

Regards
Sonal
Contact number [protected]

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