Trai — airtel digital tv not obey the train direction

Address:

Erode, Tamil Nadu, 638011

Respected sir/madam, several time i was contacted airtel digital tv through their customer care number for changing my plan before 31.01.2019 as per trai direction, but that company not willing to entertain my request, it is utterly infringement and violation of the trai norms, kindly taken necessary action against airtel digital tv.
Regards
S. Ingersoll.