Trai — airtel dth service provider

Address:

282, Kalitata Road, NOVEL PLAZA, Kolkata, West Bengal, 700078

I have recharged my set top box id [protected] with rupees 300/- for safe custody of one set top box id [protected] - 002 for 6 months and in another set top box i told them to recharge channel no 193 (Miniplex hd) and another channel no 235 (& xplore hd) for a month. Initially both the channel was active but after a week or so both the channel were showing message "this channel is not part of your package". Initially i lodge a complaint with customer care they assure me to get a call back within 24 hours but no call came to my registered mobile. On 09.03.2020 i again lodge the same complaint and they told me that it will be resolved within the next four hour. They didn't even provide any complaint number. Today i also made a complaint but the same thing happened. On previous several occasions they might deduct my account balance without informing me. But this i just have the proper details. As i'm presently having annual subscription till june 2020 so i don't want to switch providers it actually provides me certain loss of my hard earned money. I appeal you to penalise the company with minimum rs 1.00 lakh along with my annual subscription charges. They are cheating people and they provide me mental harrasment.