Trai — airtel huge bill issue

Address:

Nashik, Maharashtra, 422001

Phone/mobile number: [protected]

Please refer to airel bill no[protected] dated 21st june 2017 for rs 61588.34,
I have spoken to airtel customer executive on customer care no 121 and multiple times regarding excess billing amount and also sent a mail to airtel in this regards.

While going through bills it has been observed that the charges levied by airtel for usage of mobile data in international roaming on 16th june 2017 are absolutely wrong as timing shown in the bill are timing when i was in my hotel and my hotel had a free wifi facility and for me using mobile data when free wifi is available to me doesn’t make sense hence they are requested to remove mobile data charges of 16th june 2017 from the bill and send me a revised bill with these corrections.

I have also noticed that you have a fixed a credit limit of rs 14000 for me for using mobile services from airtel whereas in this case the billing amount is much more than the credit limit. Although, airtel is claiming that this credit limit is valid only for voice and value added services and international roaming is not covered under this but i have never been informed about this and as a lay man i will only understand the meaning of credit limit that i will not be use the services beyond this limit.