Trai — airtel mnp | |||
Hello Myself varatharaj from coimbatore. I was using aircel sim for past 8 years. Due to the recent network issue i tried to get ported to airtel. When i went to airtel office (In address 1168, avinashi - coimbatore rd, p n palayam, coimbatore, tamil nadu 641 037india) there was a long queue. After waiting for more than an hour. When i show my upc code to the customer care executive they want me to port to their postpaid plans. I asked them i want to use prepaid services only. But initially they denied my request saying that mobile number portability has issues with prepaid. They will give full assurance to me that my number will get ported only when i choose their postpaid plans that cost 299+tax. And also the threatened me that if i ported to prepaid my number might get blocked due to mnp issues. If its blocked they won't take any responsibility over that. I didn't accept their threatening i go after prepaid service. Now my sim got ported. There is no issues. Now my question is: Whether is it really true that getting ported to prepaid has issues or is it a marketing gimmicks to sell off their postpaid plans by airtel? There are around 8.5crore aircel subscribers in india. If airtel manages to port atleast 1crore people to their postpaid plans which they would never use they are generating 300 crore every month from the pocket of innocent customers. Because later on that day i realized most of the people who came to port to prepaid plans are threatened like they did to me and convert them to postpaid plans. And i'm very sad to see that elder people in their 60s and 70s who has little education and has no idea what post paid plans mean are their prey. They were pleading to the customer care executive that they won't even make more than 10 phone calls per month. They don't want postpaid and they cannot afford their plans. But it's not even considered by them. Please investigate this issue. Was this information helpful? | |||
TRAI customer support has been notified about the posted complaint. | |||
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Pls note i lost my aircel sim and now neither the network are available to contact to the customer care nor the store are opened.
so pls give the solution so that i can get the new sim of aircel from or can port the same into another network.
pls help to resolve the issue.