Trai — airtel mobile number[protected] replacement sim activation over 48 hrs not done

Address:	562129
Website:	www.airtel.in

This is a official complaint against airtel regarding not activating my replacement sim mobile for over 48 hours. My mobile number is[protected] and it is a corporate post paid account for read-ink techn pvt ltd, bangalore, ka india.

I have gome to 3 airtel stores to get finally my sim replaced because stopped working. Submitted all the paper work and letters to store in yelahanka on friday july 21 2017, they told me it was pending activation and will be active within 4 hours. 13 hours later i called airtel customer care and they told me that their systems were down to go back in 1 hour. I called back 1 1/2 hours later on and they told me that will be activated, i asked for themanager and they gave me a wrong phone number for mr kannan manager.
I placed 14 calls on sat all day and asked for escalation and spoke with the following managers sheri chrishian (Floor manager) told will solve in 1 hour and would call me back never did... Another call waited for over 1 hour on the phone and got escalated to david milind (Another floor mgr) that promissed to call and never resolved or called back either. Another call got escalated to shadith ahmad and then to his manager praveen kumar and then to subuna kl (Manager of escalations, the worst of them all..) and asked to be transferred to her manager and she kept me on hold for 1.5 hours and them disconnect...

Everyone of this 14 calls claims that they send an email and escalated to the back end and would call me back and never did. It is afternoon on sunday and my corporate phone still not working for 3 days and no one cares at aitel support. It is the worst support i ever encountered...

Please activate my phone number: +[protected]. You can reach me on email [protected]@read-ink.com also.

Thank you

Ione