Trai — Airtel recharge

Address:

731204

On 25.08.2016 i took the risk of re-charging my phone no.[protected] via WWW.AIRTEL.IN for rs 45 for 250 mb 3g data. Actually i take thisrisk of recharging via ww. Airtel.in every 7 days. On 5.08.16.07.08.16.13.08.16.1.08.16 & finally on 25.08.16. Before recharging it is told 250 mb 3g data for 7 days. But after recharging only 180 mb or 170 mb is credited in my prepaid no. But on 25.06.16 only 150 mb has been credited. After contacting the gentlemen like you the rest is credited. But on 25 after recharging & getting 150 mb i tried to lodge complain but the officer heard the matter during conversation the lcall dropped out then he contacted from his mobile no.[protected] & assured that the problem will be solved within 29.08.16 within 3 pm. And he also frightened me that within this period not to contact with the customer care executive & if i contact with the customer care executives the data 100mb will be forfeited. On 30.08.16 at 8.34 pm when contacted with 198 the boy could not satisfy me rather he blocked my no [protected] for further communication.
The person having the no [protected] now not receiving the call.
Now i want to know the following...
1) the customer executive can block any no for communicating?
2) the customer executive will not tell his name?
3) if i want to lodge any complain they will provide me the complaint no or not?
4) why am i to contact with the customer care executive for my data receivable from airtel after paying the cost of the data?
Now to day i. E 30.08.16 airtel has refunded rs. 23 as talk time but i don’t use airtel service as voice call.
The screen shot of recharging is enclosed.