Trai — balance and support from airtel dth

 
1 Review
india, India, India
 piyushmb on Apr 6, 2019
I have 2 connection in 1 disk, using 1 only another is not in use for 2 yrs, i recharge on 18 mar for 235, tv does not start, cus care says to select channel, but before i select it, default plan rs. 450 fixed to my account, but tv does not start, again i check 5 apr balance zero c care said as default plan was fixed and not it is zero, but i have not selected any plan airtel their side do this all, tv not started and plan selected and balance zero..
Now again i recharge for rs 500.in airtel payment bank, but before i select any plan to any connection balance moved to nonusing conenction and balance shows 485, again after few minuts it shows balance (On airtel website and recharge also done from airtel website online) rs. 469. Still i haven't select any plan but balance deducting within minuts. I want justice how can any company do this with any customer. Pls do needful
My conneciton no. Is[protected] and non use no is.[protected]. Also to look airtel customer care persons asking for transaction no to do anything which is to find myself, airtel does not provide any transaction no, then do not answer where it is avaiable and which trans. No. Just say you have to find from where you recharge when i said i have recharge from airtel website and it is open till tell me where is that they said it is not there get it from bank, not in bank email or sms of balance deduct. Not the way airtel is getting money of customer and misbehaving and misguiding. Kindly look for the same against airtel dth company and do needful. Thanks n regards

Complaint Status


[Apr 07, 2019] TRAI customer support has been notified about the posted complaint.
Updated by piyushmb, Apr 06, 2019
Today as I check on Airtel website my Balance shows Rs. 458.50.
Balance deducting more and more without any TV Service. How is it possible. what Airtel is doing..
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    Trai - balance and support from airtel dth