Trai — cellone prepaid mobile top up amount missing

Address:

628613

Sir, my bsnl cellone prepaid mobile [protected], my name jeyaraj. I have made top up rupees 100 on 2018 september 10th. On 14.9.18 i have also made rupees 19 as booster. The main balance of my account on 14.9.18 was rupees 60.1536. But on 18.9.18 morning there was no balance amount in my account. I have not opted any pack like song or game. Over than rupees 50 was deducted from my top up balance as illegal. Sir, please arrange the amount will credit again in my prepaid account. Complaint dated 19.9.18.