Trai — complaint against inaction of videocon d2h

Address:Kolkata, West Bengal, 700031

Perhaps the worst DTH service provider in the world. I have been availing this service since 2009 but the experience this time has been extremely painful, frustrating with helpless feeling. On 4th Feb 2019 I had recharged INR 1100/- my d2h account 4766031 for the two connections in my home. Even after that the connections were not restored. Wondering whether as per the new rules and regulations of TRAI Videocon had not set the plans, tried to get in touch with them on [protected] but the experience was different and difficult to digest. The number was not ringing and after dialing close 20-30 times, could connect but the UVR took me to a call centre executive who had an apology for me as a solution and asked me if I would require any other assistance from him. Funny and frustrating but it is the truth. Tried the internet on www.d2h.com but it was not working. Tried to connect the call centre till midnight but could not connect. Feeling frustrated and cheated raised a consumer complaint to TRAI but till date I have not received any reply from them. Next day evening tried the same way but with no luck. On the third day I was fortunate enough to get connected through the helpline at midnight after several attempts and a gentleman somehow restored by d2h connection on one television but was not successful for the other one under the same customer Id and registered a complaint with an assurance to resolve it at the earliest. Till date nothing has happened and struggle to connect to call centre persists and if I had been lucky enough to connect them it was just till the queue and automatic disconnection. Today just few minutes back got hold of an executive at the call centre and after shouting on her, she took the permission to transfer the line to her supervisor but the transfer never happened and as usual the line was disconnected. The experience was the same in the subsequent attempt to reach a phantom supervisor. Now I am feeling really cheated and helpless submitting myself to the ochlocratic DTH service providers with an inactive monitor.
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