Trai — (complaint against videocon d2h) complaint regarding settop box and local dealer (ranchi, jharkhand)

Address:

Ranchi, Jharkhand, 834001

My customer id is[protected] my set top box stopped working on the 15th of july2019 while watching, the same day i launched a complaint with videocon, i am having a lg android tv and the initial set top box was having no problem, on the 16th of july 2019 my set top box was replaced, after the box was replaced i am facing a problem with the new set top box whenever i am increasing the volume via my home theatre sound system the tv is getting switched off again in a second the tv gets switched on this is happening every time i am increasing or decreasing the volume, i checked my tv and my home theatre by the company officials and both of them are ok the set top box that videocon has provided this time is not supporting the audio, i have complained several times with the videocon customer care every time they assures that it will be resolved by 24 hrs but nothing has been done till today, even the local dealer says that they have not received any message from your end and by not sending any body they are reporting that my problem has been solved and my complaint has been closed from your end, it is quite ridiculous such a big lie. I think this is not good for your company’s reputation.
One more important thing i would like to tell to the company that the local (Ranchi jharkhand) dealer received my call and said that we don’t have anything to do you will have to use that box only and recently they are disconnecting my calls whenever i am calling them, is this the way videocon d2h serving the customers, for the last 5 days i am unable to watch tv who is going to bear my loss me myself or the company, with this last hope i am communicating with the company and asking whether my problem will be solved or i should quit videocon d2h, your response is awaited.
With regards,

Payal chatterjee
Customer id[protected]