Trai — complaint regarding non user friendly mechanism for channel selection/change & menu selection by airtel digital tv.

Address:

BUNGLOW NO. 38 A SWARMADHAVI ,DYANESHWAR CHS REGENCY ESTATE, KALYAN-SHIL ROAD NR. VENKATESH PETROL PUMP, Thane, Maharashtra, 421203

Respected sir, i am the registered user of airtel digital tv, after the amendment in cable tv rules i desperately tried to change/ select the channels as per my selection but to my great surprise i noticed that the airtel digital tv has made this simple mechanism so complicated. They are advertising that they have provided separate airtel.in/self care web link but in this web link there is no direct step from where you can immediately start the process of selection/change the channels. Initially they ask for registered no. Or mobile no for otp once you login with the otp after entering again they require mob no & type of customer but after filling those details even the link is not visible on their site. If you call them on their customer care no. The executives responds with poor knowledge & don’t give any clear cut information. This is utterly frustrating situation for a customer that even after spending more than 45-60 minutes talking useless things with these customer care executives your problem is not getting solved.in this regard you are requested to advise the airtel digital tv to take immediate actions /steps & make this mechanism user friendly. This is resulting in tremendous torturing & frustrating situation for a genuine customer like us who wish to have the selection as per their wish & not as per the service provider. Moreover there must be regulation on the noise level of naaptol as it starts literally in screaming voice with the start of tv. This is really an irritating situation as we literally have an intolerable screaming voice by digging our own pocket. I am seriously pointing out flaws which nuisance to a subscribers in a serious way! Pl note & advise all concern service providers to rectify the same immediately. Expecting a positive action in this regard! Thanking with regards!
Mrudula shriram joshi
Mob. [protected]