[Resolved]  Trai — deactivate my airtel no

Address:Kolkata, West Bengal, 700091

I have lodged a request to deactivate my airtel nono having reference no:87467963 on 5th Sep 2018, they promised to deactivate it in 7 days, but without my prior knowledge they again activated it on 15th sept 2018, I just able to know that my no is active again on 02nd October 2018, the so-called customer care promised me that it will deactivate in 24 hours, but again no steps have been taken, again, at last, I have to request them to please deactivate my no, they again generated new reference no: 87982038 on 5th October 2018, status of no is still activated, kindly do the needful.
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Oct 10, 2018
Complaint marked as Resolved 
They emailed me from [email protected] and also one of the executive called me yesterday itself. the msg they sent is given below: Net Tue, Oct 9, 5:25 PM (22 hours ago) to me Dear Mr. ----, Thank you for your email dated 9th October 2018 regarding the delay in cancellation of services for airtel number -------. We understand your concern and would like to apologize for an unpleasant experience. We always try to ensure that our customers get the highest quality service through any of our channels. As per your telephonic conversation on --------- with the undersigned dated 9th October 2018, we would like to inform you that in order to resolve your concern, we have disconnected the services for the above-mentioned airtel number with effect from 9th October 2018. Further, we have also processed a credit adjustment of Rs. 590/- for the above-mentioned airtel number on 9th October 2018 on account of delay in cancellation of the concerned number. We appreciate your cooperation and patience in this regard. For any future assistance, please contact us at [email protected]. Regards, Siddharth Patnaik Customer Experience bharti airtel limited And my problem is resolved by tomorrow itself
TRAI customer support has been notified about the posted complaint.
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