[Resolved]  Trai — deactivation of my account

Address:403707

Dear trai,

I am a videocon d2h user with customer id[protected]. Since from last 19/08/2019, i am facing of issues regarding services of videocon d2h, which includes deactivation of paid channels which error shows e-16-4, my balancein account is rs.275.00

Fresh incident is regarding my recharge of rs. 300 for which i should get services for 30 days but they have deactivated my account in 3 days for no reason. Again i have complained to their call center and promised me get start all paid channels in 10 min, but to which they are unable to explain error e16-4. Simply one lady executive told me technical problem and to get register complaint to visit technician will coast me rs.200.00 visit charges and parts will be charged separately (Which is understood. Above that they don't even give trai toll free no. Directly they told to me they cant provide to me. These kind of issues happened with me & i continued their services on their assurance of clean services in future but to my disappointment it has remain same

As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for long duration and telling us if call get cut due to network error we are not responsible (So that they can disconnect our call purposely. Sometimes call gets disconnected & they don't bother to call back.

Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box & umbrella.

I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.
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Aug 6, 2021
Complaint marked as Resolved 
TRAI customer support has been notified about the posted complaint.
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Dear Sanjay,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

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