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Trai — delivery

I have airtel dth conn with vc no [protected]. And i had taken annual pack of swagat with validity of 16/2/2019.
But no as per tria rule i want to change plan and dth team are telling that my account have suspended as i have 114 rs with validity which also showing in my dth app.

Then how can they suspend the account without any info and as i already have a balance of previous pack.
delivery
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Complaint Status


[Feb 01, 2019] TRAI customer support has been notified about the posted complaint.
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    TRAI
    Customer Care Service
    Customer satisfaction rating
    3%
    Complaints
    4513
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    0
    Resolved
    135
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    Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon, India - 123506
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