Trai — don't give my packages system application how can I set packages

Address:

Agra, Uttar Pradesh, 282001

Sir i am a operator of agra sir digi cable not given my id and they dont give my packages setup system, so can i set packages on customer set up box when digi company dont give the id and password of packages system, digi company people say that they can give my id and password on 1 april and they tell you can give your customer form and i can recharge it