Trai — dth free channels not activated

Address:Ghaziabad, Uttar Pradesh, 201001

I have submitted a channel package 3 days ago but till today my free of cost channels are not activated although i have send the SMS regarding this to Airtel and they have sent me the confirmation of receiving but not activating and when we try to call on customer care they disconnect the cal after a several attempt not able to contact them.
Date of Incident 5-feb-2019
Number - [protected]
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