[Resolved] Trai — engineer visit never happened after frequent calling also

 
4 Reviews
Hyderabad, Andhra Pradesh, Hyderabad District, Andhra Pradesh, India
 Deb2017 on May 19, 2019
Complained to videocon d2h cc 6 days back regarding channels are not coming after recharge, they told engineer will visit bla bla. But no engineer is visiting afterwards.
After calling daily to cc, they will tell transferring my call to senior supervisor, and that supervisor, i don't know,
Has no power or no visibility, he/she will tell engineer will definitely visit today, but still no visit. I am suspecting they have any engineers or not,
They are paying anything to their employees or not. Only cheating and bluffing to the customer. What a # company is this. On top of when
We will call to the cc, they will always say very calmly that "videon d2h main aapko puri sahayata prapt hogi". I don't know sahayata or cheating/bluffing
Which they are talking about. I think they are looting people and when we will call to cc they will just tease us like we are one of the bakra. # company.
Never seen any company like this worst service of the decade.
Complaint marked as Resolved May 23, 2019
After giving complain here, the required team contacted me and got the issue resolved.
Thanks.

Complaint Status


[May 20, 2019] TRAI customer support has been notified about the posted complaint.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Dear Customer (Deb2017),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
Deb2017's [Complaint's author] reply, May 21, 2019
customer id : 50976214, till now money is getting deducted from my account without showing any channels and no engineer visit happened. Can you pls let me know that how I can get refund of that deducted money.
Dear Customer (Deb2017),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Dear Customer (Deb2017),

We would like to inform you that as discussed with you on RTN- [protected], we have done with the troubleshooting and the issue is resolved. Kindly let us know if you need any further assistance.

Thanks & regards
Deb2017's [Complaint's author] reply, May 23, 2019
Thanks for solving the issue. It is my request that your Customer care should be having this knowledge of solving the issue in initial stage itself so that it can help your customers like me as we are your very old customers.
Anyway thanks for resolving the issue.

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    Trai - engineer visit never happened after frequent calling also