Trai — I was charged double the amount for sending messages

Address:Hyderabad, Andhra Pradesh, 500037
Website:Vodafone

I have been charged double the amount for sending the messages and when i called the vodafone customer care member they are saying no sir we cannot do anything.

Ill send a group message to 14 members and they are charging me 28 msg balances and when i questioned them they are saying sir u have sent the 28 msgs and i did not send those msgs twice they are charging double andy receipirnts are also not receiving the messages twice and they kept my call in hold nearly for a period of 40 kind and still continuing saying i'll connect to the superior
But atlast they did not connect and i'm complaining this while i was in hold they are cheating me since last 3 months that to this was the periods from which i noticed the fraud. And. Attaching a screenshot of me keeping in hold nearly for a 43 mins
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TRAI customer support has been notified about the posted complaint.
May 08, 2018
Updated by srikanthsagar
Atlast they did not even connect the call and for this call also they charged me.

This is the biggest fraud continuing in the country and none were aware of this fraud.
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