Trai — idea cellular and fake call to get otp of my bank | |||
I complaint to customer service of idea telephone regarding recharge of 399 which was done on 21-7-17 and a confirmation sms was received but the plan o[censored]nlimited free calls was not activated and thus i wrote a complaint. After sending the email i received a call from[protected]. The man told me that he is calling from idea customer service in response to my complaint. He said as your mobile does not come under the scheme of rs. 399 offer we will reverse your money back. I told i checked your offer and dialed the offer requirement so how now i am not eligible for the offer? He told me we must reverse the money to your account. He told me to get my debate card number or credit card number. I said i paid the amount from online banking and thus he does not need any card number. He said give me your atm card number for this transaction. After some argument i gave him my card number, when he asked for cvc number i said no way i will give this number. My sixth sense alerted me. He said please keep line open till you receive a sms from the bank. I received sms from bank otp number. This was the point of alert, the caller said give me the number you have received from your bank. I said to him i am not a fool and i wanted to cut the communication but he said ok there is another sms has come to your mobile give me the number. I said i don’t want the money you are a fraud, hearing this he started abusing me. I do not want to repeat the words. After i hanged i received sms from my bank that my card is blocked due to suspicious activities. It shows that the caller wanted to either transfer money or buy something on my card, as he could not get the otp he used some arbitrary number this led bank to block my card. Thanks to my god for alerting me for not falling is his trap. However there are following questions. 1) how the person came to know about my complaint which i sent to customer care? It is sure that the person is either an employee of the idea, who has approach to idea email system. 2) he may be friend of any employee who has official approach to their emails. 3) he may be a hacker and has hacked the email system of idea. 4) this is sure that he read my email and came to know my number my complaint and the amount i paid for the services. This is sure case which idea should investigate but idea only called me and has not informed about the action they have taken to know how the email was read, informed or hacked by the caller. They should action as there could be further frauds the person can do. This will harm idea as well their customers. Police can easily trace the number, which is[protected]. The call was received on my number [protected] dated july 23, 2017. @1:08 pm. Please guide me as i want to idea should take the matter seriously to the extend either they caller must be punished and their employees who have leaked the information should also be punished. Mukhtar farid [protected] Was this information helpful? | |||
TRAI customer support has been notified about the posted complaint. | |||
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