Trai — idea cellular | new number (postpaid) activation on my document without my permission

Address:	411028
Website:	www.ideacellular.com

Hi trai,
Few days back i got an email from idea that a new postpaid number is activated for me. I never requested any number from idea.

I was surprised to know from idea customer care that the documents that were used for new sim was indeed mine.
Customer care asked me to send an email quoting all the details to welcomesupport. [protected]@idea. Adityabirla.com, but unfortunately i am not getting any response from them even after 1 week.

I also raised few questions to them:
1. How they got access to my documents and my email id?
2. How did they activated the number without my permission (I also got an email for email verification which i never verified, still number is registered to my email id.)

What if someone is using it for wrong purpose? And since it is postpaid, i am afraid that i will get bill on the specified cycle, which will affect my credit score if i don't pay it.

I want my every question to be answered by them.

Few details i got from their email (For your reference):
Account number [protected]
Date of activation 8-jul-17
Rate plan ultimate 499_5gb_2017
Bill due date 15 th day from bill generation date

Please take some action as it is completely unacceptable.