Trai — idea hasn't provided proper plan & service to my mob no [protected]

Address:	Pune, Maharashtra
Website:	[email protected]

Idea hasn't taken any action on my concern even after my intimation of raising my concern on trai.

So i am raising this complaint on trai,

I made recharge of rs 404 on 7th sept. 2017 on my mob no [protected] and after complaint they mention current plan as unlimited local + std calls with daily 250mins & weekly 1000 mins capping + 1 gb data / for 14 days.

While i checked before with 3 of idea customer care operators (With 2 today and 1 member on same day when i activated plan), they told me that i got 56 days umlimited calling & 1 gb data per day.

Here these concludes me that customer care operators as well as idea company is not providing correct information as well as not taking proper action on my complaint by email.

I'm not happy with the plan they mentioned in there email.

I requested them to activate some better plan, or refund my money back with deduction of my usages of data/call till today.

As per there recommendation in email, i check current plan for me its,

Rs 347 - unlimited calls +28gb. At-least they should activate this plan on my number or refund my money. Which is far better than the plan they provided to me in rs 404.

So i request you to give direction to idea cellular company on merit & to active best plan on my mobile number [protected]. Thanks!

Regard,
Santosh gaikwad
Pune, maharashtra, india.