Trai — In appropriate discontinuation of services by Reliance Communication Ltd - T[protected]S010Z4149686 | |||
Email sent to reliance communication From: rahul nahata gmail [mailto:[protected]@gmail.com] Sent: 25 april 2017 15:28 To: 'rcomappellateauthority. [protected]@relianceada.com' Cc: [protected]@relianceada.com Subject: fw: fw: reliance service was discontinued but charged for the whole month [t[protected]s010z4149686] Respected mr. Vishal gurung, Till date i haven’t received any revert on the below email. Hope you got a chance to go through my below mail. Today my banker from axis bank was trying to reach me on [protected] but in vain… he then personally visited my home since he could not reach my number. Sir, this undue harassment is not justified for the given facts of the case. I had written this email to seek proper justice in the matter. I have also attached an email received from reliance towards further charges for the period[protected] to 21-4-17. Don’t know how to deal with this arm twisting Regards, Ca rahul nahata [protected] From: rahul nahata gmail [mailto:[protected]@gmail.com] Sent: 12 april 2017 10:49 To: 'rcomappellateauthority. [protected]@relianceada.com' Cc: [protected]@relianceada.com Subject: re: fw: reliance service was discontinued but charged for the whole month [t[protected]s010z4149686] Respected mr. Vishal gurung, Attached is the email received from ayesha shetty, officer - customer care, reliance communications limited, which again fails to give me a justified answer to my submission as to why no incoming and outgoing services were made unavailable to my number [protected] since mid-february 2017. I fail to understand why no heed is paid to my submissions. Anticipate a fair and just resolution. Regards, Ca rahul nahata [protected] [protected] From: rahul nahata gmail [mailto:[protected]@gmail.com] Sent: 12 april 2017 10:16 To: 'rcomappellateauthority. [protected]@relianceada.com' Subject: fw: fw: reliance service was discontinued but charged for the whole month [t[protected]s010z4149686] Importance: high Respected mr. Vishal gurung, My email dated 2nd april 2017 below explains my case for writing to you. Request you to please get me a fair and just resolution to the issue. Best regards, Ca rahul nahata [protected] [protected] From: rahul nahata gmail [mailto:[protected]@gmail.com] Sent: 12 april 2017 10:01 To: '[protected]@relianceada.com' Cc: services ([protected]@rankgroup.in); [protected]@rankgroup.in Subject: re: fw: reliance service was discontinued but charged for the whole month [t[protected]s010z4149686] Importance: high Hi team reliance communication limited, Today aaisha from your team had called me. She told me that the services have been barred since 30th march 2017 only. I have requested her to check and let me know the last outgoing and incoming call received on my number [protected]. I reiterated to her that the services have been discontinued since mid of february 2017 and payments were made well in time always until there were issues in relation to non-receipt of cellular services since mid-february 2017 from your team. I would request you to call be back with complete understanding of the case and with fair and correct information so that my services can be reinstated immediately. I would again like to bring to your attention that “i have been using the number since more than a decade and i am connected and contacted on this number regularly. Post discontinuation of services since mid of february 2017 i have faced lot of hardship and harassment since i have been getting messages that ‘i am not reachable’; ‘your phone is coming switched off’; ‘your services are temporarily discontinued’… it is really very embarrassing at times.” Hope your team is able to resolve the issue asap and get my number converted from postpaid to prepaid. Ca rahul nahata [protected] [protected] From: rahul nahata gmail [mailto:[protected]@gmail.com] Sent: 02 april 2017 13:43 To: '[protected]@relianceada.com' Cc: services ([protected]@rankgroup.in); [protected]@rankgroup.in Subject: re: fw: reliance service was discontinued but charged for the whole month [t[protected]s010z4149686] Importance: high Dear tejaswini, Officer - customer care Reliance communications limited. Appreciate your written response. I regret to reiterate that no hear is given to my submissions. You still continue to mention that ‘outgoing services of your number are barred due to non-payment of bill’. Even post mentioning my concerns several times to your customer care executives over the last two months and even today still no heed has been paid to my concerns and clarifications. What has been stated in your below email is highly misleading and unprofessional way to handle customer complaints. I am reiterating the facts for your kind perusal once again. 1. I am a regular and loyal customer of reliance for more than a decade 2. I had requested your team to convert my postpaid connection to prepaid in the month of january 2017 3.in relation to converting from postpaid to prepaid connection my office help has been regularly visiting the reliance communication centre in the vicinity of nagardas road, andheri east since last week of december but with no proper reply. 4. Without any intimation your services for my number [protected] have been discontinued since mid of february 2017 (Both incoming as well as outgoing facility has been discontinued…no service at all since mid february 2017) 5. Your mention that only outgoing calls have been barred is false, incorrect and misleading. Both incoming as well as outgoing facility have discontinued since mid of february 2017. 6. Your allegation that the services have been barred due to non payment of dues is grossly baseless and a false statement on the face of it. Details of my billings and payments are given in the table below: Reliance number this month's charges (Rs.) relationship number total due amount (Rs.) bill period payment due date amount paid date of payment [protected] 1054.68 [protected] 1055.00 22-dec-2016 to 21-jan-2017 06-feb-17 1055.00 06-feb-17 [protected] 1011.06 [protected] 1011.00 22-jan-2017 to 21-feb-2017 09-mar-17 551.00 18-mar-17 [protected] 1133.85 [protected] 1685.00 22-feb-2017 to 21-mar-2017 06-apr-17 0.00 not applicable 7. It is clear from the table above that until 9th march 2017 there had been no late payments at all. However your team has discontinued both the incoming as well as outgoing services in mid of february 2017 itself. 8.in relation to bill received for the period 22-jan-2017 to 21-feb-2017 a compliant was immediately lodged with your customer care executive for rectification of invoice since services were not received from the full period of invoice. 9. Also, your team member following up for dues for the bill in relation to the period 22-jan-2017 to 21-feb-2017 was informed that services have been completely discontinued on my number [protected] and i shall make proportionate payments only for the period for which services were received by me. 10. Till date no heed has been paid to any of the above facts reiterated time and again to different members of your team. I have been using the number since more than a decade and i am connected and contacted on this number regularly. Post discontinuation of services since mid of february 2017 i have faced lot of hardship and harassment since i have been getting messages that ‘i am not reachable’; ‘your phone is coming switched off’; ‘your services are temporarily discontinued’… it is really very embarrassing at times. I hope proper action is taken and services are reinstated immediately. Instead of reverting in a standardized manner hope this complaint is taken as a special complaint and required action is taken instantly. Thanking you in anticipation of a very efficient, apt and prompt customer service. Ca rahul nahata [protected] [protected] From: [protected]@relianceada.com [mailto:[protected]@relianceada.com] Sent: 02 april 2017 12:16 To: rahul nahata gmail Subject: re: fw: reliance service was discontinued but charged for the whole month [t[protected]s010z4149686] Dear mr. Nahata, We have gone through your e-mail dated april 1, 2017 for your reliance number [protected] and regret the inconvenience caused. As per the telephonic conversation had with you on your alternate number [protected] today, regarding service activation, outstanding amount and postpaid to prepaid migration, the same has been discussed and addressed on the call. As communicated earlier, currently the outgoing services of your number are barred due to non-payment of bill. The current outstanding amount reflecting in our records is billed amount rs.1684.61/- and unbilled outstanding amount rs. 396.72/- as on today and for clearing the complete outstanding amount, we request you to kindly clear the Pending dues. Also, note that the monthly rental will still continue to be charged till the services of your number are active/ outgoing barred. During the suspension of services monthly rental will not applicable. Further, your complaint regarding reliance stores for not taken your request for postpaid to prepaid migration, we request you to write to us with the following details: 1. Nature of problem : - 2. Name of executive (If available) : - 3. Location of reliance mobile store - 4. Date of visit : - The details provided by you would help us to assist you better. Also note that migration facility for your reliance number from postpaid to prepaid is available. We also request you to reconsider your decision and give us an opportunity to assist you better. For migration, please visit your other nearest reliance store along with poa (Proof of address), poi (Proof of identity), and one colour photograph. You will also need to clear all your billed & unbilled outstanding amount. (Only for Postpaid) - currently the outstanding amount is billed amount rs.1684.61/- and unbilled outstanding amount rs. 396.72/- as on today. - your existing number will be retained to a prepaid account. - there are no separate charges for migration from a postpaid to a prepaid account. Postpaid to prepaid migration is available for, - customers who have once migrated from prepaid to postpaid can also migrate back to prepaid. - postpaid to prepaid migration is allowed only from home circle and not allowed in roaming circle. Customers subscribed to international roaming, will be able to migrate to prepaid only after requesting for deactivation of international roaming along with clearing off the next bill. The time limit for postpaid to prepaid migration is within 10 to 24 hours (For urban) and within48 to 72 hours (For rural). You have to complete tele - verification process after migrating to prepaid. For activation of your number you need to call on any number from the mobile after inserting sim. After a short while, you will need to call at our tele- Verification desk. After successful verification, your number will be activated. Please refer the below link for address details of reliance stores: http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp You can also sms store to 55444 (Postpaid) & 55333 (Prepaid) for nearest reliance store details. Sms is toll free. We thank you for the issues highlighted and take this as a feedback to improve our services. Thank you for choosing reliance. Warm regards, Tejaswini. Officer - customer care Reliance communications limited. — original message — On april 1, 2017 at 3:31 pm, "rahul nahata gmail" wrote: _ Dear sir / madam, I, rahul parasmal nahata have been using your services via reliance communication number [protected] with postpaid connection since ages now. I had requested your team to convert my postpaid connection to prepaid in the month of january 2017. However without any intimation your services for my number [protected] have been discontinued since mid of february 2017. I had received your bill post discontinuation of services for full month. I had brought this issue to your customer care executive immediately on receipt of the said invoice. To my surprise even the invoice generated for the subsequent month’s cycle was raised for the full month wherein the connection was not operational for not even a single day. Request appropriate person from your customer care team to connect with me to conclude on this billing mystery and help me get my number activated with prepaid connection. Thanking you, Best regards, Ca rahul nahata [protected] From: rank services [mailto:[protected]@rankgroup.in] Sent: 01 april 2017 11:31 To: [protected]@relianceada.com Cc: rahul nahata; accounts - rank group Subject: re: reliance service was discontinued but charged for the whole month Dear sir / madam, I rahul parasmal nahata having reliance communication number [protected] with postpaid connection. Since last month... The service was discontinued in the month of february by reliance but has been charged till date. So, request you again to send the revised bill upto the date when the services were discontinued from your end & i have been charged for the same till date. Please revert the bill as soon as possible. On mon, feb 27, 2017 at 1:05 pm, rank services wrote: Dear sir / madam, I rahul parasmal nahata having reliance communication number [protected] with postpaid connection. Since last 15 days or even more... The service was discontinued by reliance but has been charged for the whole month. So, we spoke with the reliance customer care executive for the same. After conversation the executive was suppose to call back for the same but i haven't received any revert call from reliance post our conversation with the executive till date. So, request to send the revised bill upto the date when the services were discontinued from your end. Regards, Ca rahul nahata Was this information helpful? | |||
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3 Comments | |||
Comments
Dear Rahul,
Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.
Regards,
Reliance Communications
Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.
Regards,
Reliance Communications
Respected Customer Care Team,
Reliance Communication
Yes i did receive the call from your representative stating that he would waive the charges levied post Bill No.[protected] dated[protected] for the period[protected] to[protected].
I had requested him to understand the exact facts of the case since the services were wrongly barred even before[protected] and hence only proportionate rental shall be due for payment. I had also mentioned that as per my calculations I had made 50% payment of the said invoice. Your representative had told me that he would look into the case facts and revert. However till date he hasn't reverted.
To my surprise your team is mentioning that the compliant has been addressed.
Anyways I have gone ahead and paid your balance dues in relation to the said invoice vide receipt no. AMIP91939779 dated[protected].
Hope you will start my number immediately with the said invoice being paid in full as of date.
Regards,
CA Rahul Nahata
Reliance Communication
Yes i did receive the call from your representative stating that he would waive the charges levied post Bill No.[protected] dated[protected] for the period[protected] to[protected].
I had requested him to understand the exact facts of the case since the services were wrongly barred even before[protected] and hence only proportionate rental shall be due for payment. I had also mentioned that as per my calculations I had made 50% payment of the said invoice. Your representative had told me that he would look into the case facts and revert. However till date he hasn't reverted.
To my surprise your team is mentioning that the compliant has been addressed.
Anyways I have gone ahead and paid your balance dues in relation to the said invoice vide receipt no. AMIP91939779 dated[protected].
Hope you will start my number immediately with the said invoice being paid in full as of date.
Regards,
CA Rahul Nahata
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
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Reliance Communications