Trai — Irresponsible service by Airtel

Address:

Airtel India

My wife has a airtel connection and it wasn't working for 4 months since May '20 and we tried all options of 121 email and customer care and also raised complaints thru App. But nothing worked and I stopped paying bills. Now I called 121 they asked me to pay the bill for sept, oct and nov and change the sim. After doing all this and giving the documents still now they are saying that doc is having husband name and not father name. this is despite giving aadhar as proof of document.