Trai — issue in getting the channels from the selected packages

Feb 25, 2019

Updated by Vishnu Syam prakash Respected sir,
the issue has been resolved and the channels are available now. I would like to close my complaint in this regard. I contacted the higher authorities from Thiruvananthapuram, and they took interest in solving the issue. I thank you for your valuable time.

thank you.

Feb 26, 2019

Updated by Vishnu Syam prakash I am a subscriber of asianet cable tv. I have selected the packages in the asianet website, but i was not getting the channels that i have selected. When queried about it in the asianet office, they told that i had added more number of alacarte channels and hence the system is getting hang because its beyond the capacity of my set top box. And they instructed me to delete the selected channels and add new channel bouquets to the package. But when i did that i was getting a message that the package has been locked and i can't edit it. When i contacted the customer care, they told that there is no hang and they had reset the set top box, and they told me to keep the set top box on for 20 minutes, i did that but still there was no chennels available. I have paid rs.325 for the selected package of channel and also activated it, but after one week of activation, i haven't got any of my channels. So I contacted the head office in Trivandrum and they did delete some of the channels and added an extra bouquet of channel- "Kerala FTA-2 ", then I did get all the channels in my TV. but later I noticed that there was an additional bill of 196.56 in my account. when I queried about that in the customer care, they told me that the people in Trivandrum had selected many network slabs and each slab costed 23.60. the next day I went to the asianet office in my city, and when I went there, this 196.56 had become 448 rupees. when I asked about that in the office, they told that the price of 448 included the charge of February (from 1-2-2019 to[protected], since I selected the package on[protected]. Then I told them that I cant pay 447 and to lower the number of channels in my package. and they did that, reducing the amount to be paid from 448 to 217.

now the current situation is that iam getting only two bouquets and one single pay channel. there is only Sony six, star malayalam value pack and sun Kerala basic pack in my package. That is 46.02+23.60+17.70=87.32 rupees. And I am paying 325+217=542 rupees. Which means I am paying an extra amount of 455rupees.

now I have got a message to pay rs.217, and I wont pay that amount till you people give me a clear and convincing explanation on what has happened with me.

Please look into getting me the selected channels or else refund the money which I had paid, ie.rs325. I will go for some other service provider. Anyway if i lose my rs.542 for the month, i am going to change my cable tv operator.
Kindly look into solving my problem.

Subscriber code: JA92023221
Name: Syam Prakash
Phone number: [protected]

Apr 01, 2019

Updated by Vishnu Syam prakash There is no action being taken on this issue even after registering a complaint. now, I have received a message to submit 467rs. the asianet have selected packages of their own choice and they are telling me to pay for that.