Trai — jio mobile booked by paying rs 500/- but the same was not made available nor money refunded

Address:	180006
Website:	Jio.com

I had booked Jio mobile through Jio.com on 25 August 2017 by paying Rs 500/- but the same was not made available till date. Though several messages received on my mobile no.[protected] through which it was booked but after visiting many times the nearest JIO store it was found out of stock. In March 2018 I mailed my complaint to JIO care to refund my amount without further delay but they are reluctant to refund the same and again insisting to collect it from nearest store. Now I am fed up with the harrassement and want my money back but they are not relying to my mails.
Please look in to the matter and get me my money back urgently.

Thanking you,
Yours faithfully,

Syed Mohd. Shahid
Dhanvantri Library,
University of jammu
Jammu-180006
Mobile-[protected]