Trai — jio postpaid services

Address:

520010

Hello Team,

I am Sowjanya Ravipati, i am using jio postpaid number [protected]. Since last 16 days i am having issue in getting my incoming messages..i gave many compalints to jio customer care people.but their is no reponse till now and now simply they are telling that it is handset issue. (for your information i tried using an other 2 jio numbers in the same handset they are working very fine, so their is no handset issue..please help me out in coming out from this problem. i am using this number from many years all my data and bank account are related to this number.please understand my problem and help me