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Trai — messages from a fraudster

My mother has been receiving messages on her bsnl no-[protected] from a fraudster/scammer to call to no's[protected],[protected] etc to receive free talktime, when previously she called back to a no like mentioned above an amount of 7rs were deducted from her main balance. I request you to look into the issue and take an appropriate action and update me the status.
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Complaint Status


[Feb 03, 2019] TRAI customer support has been notified about the posted complaint.
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    TRAI
    Customer Care Service
    Customer satisfaction rating
    3%
    Complaints
    4491
    Pending
    0
    Resolved
    135
    TRAI Address
    Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon, India - 123506
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