Trai — money debited for no reason

Customer id: 79602097

This is to inform you that, recently i had recharged my account with 500rs on 28th april, 2019 respectively. And today i've come to know that videocon showing my balance 28rs till date.

I'm requesting you to take strict action against fraud company videocon d2h as they took my 500rs without my consent.

Below i'm attaching screenshot of it.

Also, till now their customer service sucks, still asking me to call after 4 hours.

And my due date should be 5 july as i did recharge my account 500rs, and now all of sudden my account showing 9 may due date..

Tell company to credit my 500 latest by tomorrow, as they have no right to do such fraud things..

If they won't credit, then mark my words, first of all i'll change my operator as you have wasted my lots of time before too, and will surely put a legal file against fraudness of videocon..

I request trai to sort my problem asap, as due date is 9 may, so i've to forcefully recharge my tv again, even though i already did on 28th april.

Regards
Deepak