Trai — my jio mobile no. [protected] not receiving call from bsnl network

Address:

Hisar, Haryana, 125001

I port my no. From idea to jio on 30/09/2018. From 1st day i m not getting call from bsnl network from any no. Or state, but i can call any bsnl no.. Problem is just not reciving call from bsnl network. I contact on 198 customer care more then 10 times but they always ask me to dial *413 after this they advise me to call my own no. Then they assure me every time that problem is resolved now & i will get any call from bsnl network, but problem never solved same process repeated more then 10 times as i contact customer care. Now i request to jio either solve this problem or pls provide me port code for porting this no. To any other network.