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Trai — no connectivity since last 15 days & speed never crossed 10mbps

Very disappointed with airlink service
My plan is for 50mbps but speed never crossed 10mbps
Complained about it a number of times but in vein
I called a number of times to customer care but could not connect & could contact after 50 attempts
I visited to their registered address 2 times
They assured me to resolve my complaint within 2 days but in vein
So at last i am complained to authority

No connectivity since last 15 days & speed never crossed 10mbps
no connectivity since last 15 days
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Complaint Status


[Jan 28, 2019] TRAI customer support has been notified about the posted complaint.
Updated by Desai Manish Jan 28, 2019 Very disappointed with airlink service
My plan is for 50mbps but speed never crossed 10mbps
Complained about it a number of times but in vein
I called a number of times to customer care but could not connect & could contact after 50 attempts
I visited to their registered address 2 times
They assured me to resolve my complaint within 2 days but in vein
So at last I am complained to authority

no connectivity since last 15 days & speed never crossed 10mbps
Updated by Desai Manish Jan 28, 2019 Very disappointed with airlink service
My plan is for 50mbps but speed never crossed 10mbps
Complained about it a number of times but in vein
I called a number of times to customer care but could not connect & could contact after 50 attempts
I visited to their registered address 2 times
They assured me to resolve my complaint within 2 days but in vein
So at last I am complained to authority

no connectivity since last 15 days & speed never crossed 10mbps
Updated by Desai Manish Jan 28, 2019 No confirmation message from train about my complaint registration
What is the authority above trai I want to complaint to it
Please give details
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    TRAI
    Customer Care Service
    Customer satisfaction rating
    3%
    Complaints
    4513
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    0
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    135
    TRAI Address
    Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon, India - 123506
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