Trai — no response from the customer care

Address:

560017

Sir
We took new connection on 2 march 2019. We were told that with new connection will be able to view any two packs fee for one month, by paying rs. 1800/- which includes instillation and activation of the device. But on 14 march the service got deactivated and we were asked to pay for reactivation. So after calling the distributor and the call-center several times there reactivated and but again after three days on 18 march it got deactivated again and when i tried to call the distributor the just gave me the call center number and asked me to directly contact the customer care. I tried the same but till now my problem is not solved. Kindly resolve this issue and kindly reactivate for the full month as we were told or we request to take the device back by repaying my deposit. I am here with forwarding the messages that i received to my mobile:

These re the messages that were sent to my mobile when ever i tried to call the customer care number kindly resolve my issue:
Watch free live tv on your mobile, tablet and pc | tata sky
Bit. Ly
Hi! We will contact you on rmn in 2 working hrs to take appointment for visit. Tatasky wo no# 1c5gc9x7 will be attended in 24 hours.

Tata sky installer visit for wo#1c5gc9x7 is scheduled between 01/03/2019 19:00 & 20:00 in case of query pls contact our helpline on[protected]

Hi! We will contact you on rmn in 2 working hrs to take appointment for visit. Tatasky wo no# 1c5gc9x7 will be attended in 24 hours.
Hi! We will contact you on rmn in 2 working hrs to take appointment for visit. Tatasky wo no# 1c77w8m1 will be attended in 24 hours.

Tata sky id [protected] recharge amount rs 1800 new account balance rs 387 monthly charge rs 382 next recharge date 01-apr-19 recharge & manage your account on tata sky mobile app, click to download now http://bit.ly/TDLSM any change in pack will affect your monthly charges and validity thank you for choosing tata sky. Now, managing your account is easy with mytatasky. Click https://tsky.in/s/dvS6ZjQ to set password and get coupons worth rs. 2000

Primary rmn no. [protected] has been updated to: [protected] & enabled for sms/missed call transactions on your tatasky a/c.

Kannada basic hd @ rs229 pm dropped. Current a/c bal: rs 481.17.

Dear subscriber tata sky id-[protected] your pack change request has been successfully processed. To know all your new packs login to www.mytatasky.com your a/c balance:rs 2568.43 monthly recharge:rs 565 next recharge date:17-jul-19 if applicable, new trai pack multitv prices will reflect in 36hrs. Your a/c balance and next recharge date will be revised accordingly
Watch more than 135 live channels at no additional cost. Just click bit. Ly/tsmobdl and download the tata sky mobile app on your mobile. * channel subscription mandatory
Get details of your subscribed packages, monthly charges & next due date through a single sms. Type pack & send it to 56633 from your registered mobile number
Your tata sky subscriber id [protected] is credited with rs 56.52 basis your request. This amount will be debited after 3 days

Tata sky sub id [protected] is debited with rs 56.52 for emergency top-up given 3 days back. Your account balance is rs (-) 51

Your request cannot be processed, as emergency top up can be availed on recharge due date or within subsequent 2 days. Kindly note that previous emergency top up amount availed should be paid before requesting for the service again. To know more about your subscription, give a missed call on [protected]
Your request cannot be processed, as emergency top up can be availed on recharge due date or within subsequent 2 days. Kindly note that previous emergency top up amount availed should be paid before requesting for the service again. To know more about your subscription, give a missed call on [protected]
Welcome to my tata sky! Now you can manage your tata sky account - anytime, from anywhere! Get all the latest updates on tata sky, recharge your account, manage your packages, order a showcase, access your monthly statement and even write in to us with your queries.

Tata sky id [protected] is deactive balance rs-51.33 monthly charge rs616 to know your subscribed packs/channels, kindly recharge your account and then give a missed call on [protected]

Dear subscriber, your request number 1d9ze023 is resolved. Happy viewing!