Trai — no transparency on d2h website

I have submitted my choice channels pack (Sr. No.[protected] through videocon d2h website on date 26.01.2019. Fta +paid channels and bouquet total count of channels are 100 for rs. 301/- included gst.
But there is no transparency on their website, the pack i have choosed is not visible on the website. Also i can't see details of the pack, i can't edit or modify the pack.
On 1st february 2019 i have shocked; they are showing channels as they decided.
Please give order to them; 1) provide copy of the pack choosed by customer. 2) do available the choosed pack on their website for access to the customer for edit and modify, keep transparency.
Raman karanjkar